AI chatbots are emerging as a very helpful tool in the medical field, specifically in radiologic imaging. AI chatbots can be used to assist radiologists in reading CT, help prioritize cases based on urgency, collect patient information, improve patient communication and education and help patients understand the exam and prepare for the procedure, etc. This study introduces a newly designed AI chatbot that can greatly assist with patient admissions for MRI examinations. The chatbot improves patient-technician/physician communication and helps in reducing communication/human errors which can lead to diagnostic mistakes. The MRI chatbot was tested on around 98 patients who had taken MRI examinations. Results showed that over 75% of patients who interacted with the chatbot found it to be effective, clear and accurate. This also positively correlated (sig<0.01) with the latter patients’ satisfaction with the chatbot and intention to reuse it in case they had an MRI examination. These results have significant future implications where the chatbot can be intuitively used to help in MRI examination admissions.
Sharafeddine, M.J., Charara, J., and Geryes, M.
